Frequently Asked Questions and Troubleshooting Guide
Q: What is Adobe Acrobat Reader?
A: Adobe Acrobat Reader is a computer program that reads our downloadable plans and allows you to display and print
the information on your particular computer. Adobe Acrobat produces a file type (.pdf) that is compatible with
most all computer types, including IBM compatibles using Windows 3.1 and newer, as well as Apple Macintosh with
a 68020 or greater processor, or Power Macintosh. You will need to install Adobe Acrobat Reader v.5.0 on your computer
to view and print your downloadable plans.
Q: Why use Adobe Acrobat for downloadable plans rather than the conventional
txt, gif or jpg files.
A: gifs and jpg files were intended to be used for photos and simple art work only, not for detailed drawings.
Once youíve downloaded your plans using Adobe Acrobat Reader, you can zoom in on all the details. This feature
isnít available using conventional txt, gif or jpg files.
Q: Do I have to install Adobe Acrobat Reader on my computer?
A: Most new computers are shipped with Adobe Acrobat Reader already installed. Since so many files are now being
offered on the internet in Adobe Acrobat format, youíll be able to use this program for many other applicatons.
If you donít have Adobe Acrobat Reader v.5.0 installed on your computer, donít worry. It is easy to install, and
it is free to download from Adobe. Remember, you only have to install Adobe Acrobat Reader once.
Q: Are the drawings, photos and text all in the same file?
A: Yes. No need to have several programs open at once to use downloadable plans.
Q: Will the drawings print clearly using my inexpensive printer?
A: Yes. They should print fine using most dot matrix, inkjet, and laser printers.
Q: Can I use the downloadable offline?
A: Yes. The file is downloaded onto your hard drive or floppy disk to be printed and used whenever or as many times
as you like.
Q: Are these files zipped and how long does it take to download them?
A: No. Adobe Acrobat files are already compressed. Therefore, you donít need another program to unzip your plans.
Depending upon the speed of your modem and the size of the project file, it normally takes about 2 to 5 minutes.
My printer won't print the text
Try setting the print quality at normal or economy rather than best quality or reduce dpi to 150 rather than 300
dpi. These settings are selected in the printer setup or printer options.
Patterns are not printing full size
Make sure your printer is set to print at 100% and that ďprint to fitĒ is not checked. These settings are selected
in the printer setup or printer options.
Make sure you are using the latest printer drivers. Printer drivers are available from Hewlett Packardís web site:
http://www.hp.com:80/cposupport/eschome.html Printer driver installation instructions are also available at their
I can't save file after it downloads
Adobe Acrobat does not have a save function. You must save the file when you download the file. Download the file
again, except this time try right-clicking on the download button or link to plan file. A menu window will open.
Select "Save target as" or "Save link as" to save the file to your hard drive. Once saved,
you can open it with Adobe Acrobat Reader.
Download is interrupted, I can't get the file.
Turn off your screen saver, all open programs, and try again. Check your online service time-out settings, they
may need to be increased or disabled.
IF YOU ARE STILL HAVING PROBLEMS, OR THE FILE IS TOO LARGE, I
WILL E-MAIL YOU THE PRINTABLE HTML PAGES SEPERATELY FROM THE .PDF PLAN DRAWINGS. CLICK ON 'CONTACT' ON THE PREVIOUS